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Business Value Drivers

The International Integrated Reporting Framework describes six forms of capital (financial, manufactured, intellectual, human, social and relationship and natural) but encourages organisations to adopt a categorisation and terminology appropriate to their business. In this report, AGL has grouped and defined these capitals into the seven distinct Business Value Drivers outlined below. Icons are used throughout this report to demonstrate how each Business Value Driver links to strategy, risk management and remuneration, and to demonstrate key relationships and trade-offs between Business Value Drivers.

Customers

Effective and trusted relationships with residential, business, and wholesale customers.

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Communities & Relationships

The strength of working relationships and trust with key stakeholders; brand and reputation.

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People

The competencies, experience, behaviours, engagement and wellbeing of AGL’s people.

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Environment

Access to and stewardship and use of scarce natural resources, and AGL’s impact on the natural environment, both directly and as a result of the products and services provided.

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Infrastructure

Effective and efficient use of assets throughout the value chain that AGL uses, owns or has control of, to enable delivery of energy to the market and to customers.

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Systems & Processes

Availability and development of processes, knowledge, insights, systems and data, including energy portfolio management and customer analytics, to support and enhance business activities.

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Finance

Access to and management of financial capital to support execution of strategy and investment in growth opportunities through retaining financial market support.

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